← Other Athentra features

Core Athentra Platform · Support

In-App Support Management

Support tickets can be created, assigned, worked and closed inside Athentra, in the context where the question arose. Ownership is explicit and the exchange is recorded. Support stops depending on which conversation somebody happens to remember.

  1. 01

    Pain Point

    What's the problem?

    Support handled through direct messages and hallway conversations has no owner and no record.

  2. 02

    Remedy

    How do we attack it?

    Raise, assign, resolve and close support tickets without leaving the platform

  3. 03

    Your Value

    What do you get out of it?

    Gives support an owner and a trail instead of depending on who remembers